The more knowledge they have about your product and service, the higher quality their responses will be. Be prepared to help them ramp up their knowledge about your product and brand. A Standard Response Guide gives examples of prewritten responses that help your VA understand the right way to respond.ħ. Have a Standard Response Guide ready and if possible, brand guidelines. This helps you gauge if your VA is helping your brand, or the opposite.Ħ. You want to aim for fast responses to customers so make sure your VA is online during the most popular support hours.ĥ. Look at your data to see which hours you're getting the most customer inquiries. Also prioritize what kind of tickets you'd want them to work on (e.g. Prioritize the channels they'll be supporting (e.g. That will help you set the right expectations with them on the estimated scope of work.Ģ. Figure out how many inquiries you're getting on average & how much time you're spending addressing those inquiries. (Else you'll be back to the recruiting board).ġ. Soon you'll find that recruiting and interviewing takes up a lot of time and energy, so when you finally find the right person, make sure you do your part to help them provide excellent results. (And hear from other customers why they love us.) See how Chatdesk helped BarkBox reach their highest customer satisfaction scores 7 Things You Need to do Before Hiring a Virtual Assistant If you have a Shopify store, you can also download our app directly from the app store here. Plus, it's risk-free with our 2-week free trial. You prioritize the tickets you want us to address and the coverage hours you need us most, whether it's 24/7, after-hours, or weekend support. It's easy to launch and we take care of everything A - Z for you. With Chatdesk, you can get high-quality, US-based customer support for social, email, and chat starting at $99/month. But first.Why not make it easier for yourself? We also give you job description templates below and ideas for where to look for talent online. This article helps you set realistic expectations when hiring so you find the right person. That's why it's important you do your diligence vetting candidates. If you've been managing your brand's customer service by yourself, then taking off that hat and passing it off to someone else is going to be hard. As a business owner, you can't be everywhere at once, which is why sometimes it helps to have, well, help.
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